Frequently Asked Questions
Find answers to common questions about our products, services, and processes. For more help, contact us directly.
We specialize in lighting, electrical, appliance, and hardware solutions, including indoor and outdoor lighting, switches, sockets, power cables, small home appliances, and more.
Our products are sold worldwide, with a strong presence in South America, particularly in Argentina. We also serve clients across Europe, North America, and Asia.
Yes, we provide customization services to meet unique business requirements, including tailored designs, colors, and features for our products.
Absolutely. We offer sample options for most of our products to help you evaluate their quality and suitability for your needs.
Lead times vary depending on the product and order size. Generally, customized orders take 30-45 days, while standard products are ready within 15-20 days.
Yes, we handle international shipping with reliable logistics partners. Customers can choose between sea, air, and express shipping options.
Our after-sales services include technical support, extended warranty options, repair services, and replacement for defective items.
You can reach us via email at info@illumielectric.com, WhatsApp or WeChat at +86 177 7362 3817, or through the contact form on our website.
Yes, we specialize in fulfilling bulk orders for global clients. Our flexible production capacity and efficient logistics ensure timely delivery to meet your business needs.
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